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Holidaymakers Booking Advice

Security tips and tools to maximise your holiday rental experience.

We have integrated trust and security features throughout our site and want you to get the most from them. We strongly recommend that you always follow these recommended guidelines when booking from one of our owners or managers.

1. Do your research

Contact the owners for information not included in the property description. Phoning is a great idea. Engage in a constructive conversation and get to know one another.

2. Book and pay safely

When you are ready to book, you should request, review, and sign a rental agreement. Each owner or manager should have their own payment, cancellation policies and house rules.

Safe Payment Methods

Use recommended payment methods such as credit card, cheque, PayPal or bank-to-bank wire transfer.

Before sending payment, you should call the telephone number on the listing and speak with the owner or property manager to confirm your reservation and payment details. If no phone number is listed, please Contact Us.

Never pay by cash or instant money transfer services such as Western Union or Moneygram. These payment methods are highly susceptible to fraudulent activity.

Contacting Owners

Get to know the property owner or manager

Call the owner and ask questions about the property such as how long they have owned it, and request references from past guests. You should also request a rental agreement, or if the owner or manager does not use rental agreements, ask for a printed list of your obligations as a renter.

How to handle issues with owners

We recommend speaking with the owner directly to try to resolve any issues. If the issue is more serious or hasn’t been resolved after speaking with the owner or manager, please Contact Us - we take all complaints seriously.

Fraudulent Listings

We are regularly looking for fraudulent listings. Be on the lookout for “too good to be true” deals, significantly lower rates than similar properties in the area, poor grammar and anything else which seems unusual as compared to other listings. If you are concerned about any listings, we encourage you to Contact Us.

Be aware that property owners or managers may be victims of identity theft

Our owners and managers can communicate with travellers through email providers and systems outside of Samui Villas Samui’s control. These external systems create the potential for secondary phishing to occur. Secondary phishing is when a criminal takes over an owner’s or manager’s email account. Once the phisher has control over their account, the phisher impersonates the owner or manager and convinces travellers to send money to the phisher’s account rather than to the owner or manager. To protect yourself from secondary phishing, always phone the published telephone number on the Samui Villas Samui listing to confirm your reservation dates and payment details before paying. If no phone number is listed, please Contact Us for assistance.

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